Divyanshu Sharma | CRM, AI Automation & Digital Solutions

Professional Profile

Business-focused technology professional working across CRM systems, AI automation, web solutions and digital operations. Hands-on experience translating client requirements into practical business systems, from CRM workflows and responsive websites to API integrations and deployment. As Founder of MyFirst Presence, I combine workflow analysis, client communication and AI-assisted development to plan, prototype and deliver digital solutions.

Experience

MyFirst Presence

2026 – Present

Founder — Digital Solutions & Automation

Work directly with businesses to understand workflows, operational issues and digital requirements; translate findings into websites, CRM workflows and automation solutions.
Design and customize CRM systems for leads, customer records, sales pipelines, follow-ups, role-based access, notifications and operational tracking.
Develop responsive business websites, B2B catalogues and client demos; deploy and manage projects using GitHub, Vercel and Cloudflare.
Build and experiment with AI automation using n8n, APIs, webhooks and Google Sheets, including lead-management and business communication workflows.
Use OpenAI Codex and AI coding assistants for rapid prototyping, debugging and implementation; work on internal CRM products and organization-specific workflows.
Handle client discovery, requirement gathering, scope definition, demonstrations, quotations and project delivery.

Teleperformance

Approx. 1 year

Customer Service Executive

Managed customer interactions across calls and chats using CRM-based support workflows.
Resolved queries, maintained accurate customer records and developed practical experience in structured customer operations.

Selected Projects

Custom CRM Systems

Designed and customized CRM systems for sales and digital marketing workflows: lead management, customer records, pipelines, follow-ups, team roles, notifications, task and target tracking.

Loan Collection CRM

Designed a CRM for a small finance operation with admin and agent roles, customer profiles, loan records, daily collection tracking and operational management.

MFP Business OS

Platform concept

Worked on a multi-tenant business management and CRM platform concept with organization separation, role-based access control, internal communication, notifications and centralized administration.

Business Websites & B2B Catalogues

Designed and deployed responsive websites and catalogue experiences for education, industrial/B2B, security services, automotive and professional services businesses.

WhatsApp & Business Automation

Concepts

Worked on automated customer enquiry and lead qualification flows, AI assistants and business communication workflows.

Skills

CRM & Business Systems

CRM workflow design, lead management, sales pipelines, customer management, role-based workflows, follow-up systems, operational dashboards

Automation

n8n, webhooks, REST APIs, Google Sheets automation, AI workflow design

Web Development & Programming

HTML, CSS, JavaScript, responsive web development; Python — foundational / working knowledge

AI-Assisted Development

OpenAI Codex, AI coding assistants, prompt-driven development, rapid prototyping, debugging with AI, AI-assisted implementation

Deployment & Tools

Git, GitHub, Vercel, Cloudflare, VS Code

Business & Product

Requirement gathering, workflow analysis, client communication, scope definition, solution planning, product prototyping, lead management, sales communication

Productivity

Microsoft Excel, Google Sheets, CRM tools

Education & Learning

Class XII — Mathematics

RBSE / Completed 2021

Additional Learning

CS50 / introductory computer science; self-directed learning in web development, CRM systems, AI automation, APIs, workflow automation and AI-assisted development.

Financial Markets Experience

Approx. 1.5–2 years of self-directed exposure to Indian equity, F&O, intraday and commodity markets, developing familiarity with market analysis, risk management and disciplined decision-making.